Rudeness Survey

Adv. Reading and Writing
Santa Monica College
Eric H. Roth
 
Reading assignment: Rudeness Survey Stirs Up Public Debate.
Public Agenda Summer 2002

Reading comprehension questions:
1. What’s the article’s title?
2. Who funded the survey?
3. What was the name of the study?
4. Did the study gain much attention in the media?
 
5. What were some of the study’s findings?
6. Who is Steve Farkas? What surprised him in the study?
7. How many adults were interviewed for the study?
8. What did the study examine?
 
9. Why, according to Deborah Wadsworth, does the lack of manners matter?
10. What does the idiom “get under their skin” mean?
11. How does the San Francisco Chronicle view incivility?
12. What, according to the survey, do customers want in a store?
13. Why is there some tension between efficiency and customer service?
14. Why, according to the article, do customers have to wait in stores?
15. What percentage of respondents have seen customers acting rudely?
16. What is one common result from bad customer service?
17. What is an effective response, according to the survey, to bad service?
18. What action do 78% of respondents believe would be effective?
 
19. What struck a chord with the national and international media?
20. How did the media show their interest in the story?
21. Which newspapers ran stories on the subject of rudeness in America?
22. How many people went to CNN.com’s “on-the-spot” rudeness poll?
 
 
 

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